Jack Kowalski
Sales, Marketing and Shipping
Jack is who you actually talk to. He handles sales and customer enquiries, which at a shop this size means everything from “which steel holds an edge better” to pricing a custom order, quoting engraving, and chasing down whether a particular blade profile is something the bench can realistically make. He would rather talk you out of the wrong knife than sell you one.
He also runs the marketing side — the newsletter, the offers, the social accounts and the photography that goes with them. The rule he works to is the same one the shop applies to its knives: no claim goes out that the bench cannot back up. If an email says a blade is hand forged in Memphis at 58–60 HRC, that is because it is.
And he ships. Every order that leaves this building is packed, labelled and handed over by Jack, which is why he is usually the one who knows where your parcel is. Custom and engraved pieces get checked against the order one last time at the packing bench before the box is taped.
Talk to Jack about: order status and shipping, custom orders and engraving, wholesale enquiries, returns and warranty.
