1. Introduction

a. This privacy policy (“Privacy Policy”) applies to the collection and processing of personal data (“Personal Data”) by Black Mamba Knives in connection with our website blackmambaknives.com. This Privacy Policy will help you understand how we collect and use your Personal Data and what we do with it.

b. By visiting our website and/or purchasing something from us, you agree to us handling your Personal Data in accordance with this Privacy Policy.

2. Personal data that we collect

a. Personal Data includes any information about an individual from which that person can be identified. It does not include Personal Data where the identity has been removed (anonymous data, e.g. your IP address).

b. Information you may provide us through the website includes:

i. Contact data

Your first and last name, email address, billing address, shipping address, and phone number.

ii. Profile data

The username and password that you may set to establish an online account with us.

iii. Communications

Messages we exchange with you, including when you contact us with questions or feedback through the website, email, or social media (including Facebook, Instagram and WhatsApp).

iv. Transactional data

Information relating to or needed to complete your orders placed through our website, including order numbers and transaction history.

3. How we use your personal data

We use your Personal Data for the following purposes:

• a. To provide you with the services and/or products that you order from our website.
• b. To respond to your questions or requests.
• c. To improve our operations and customer experience.
• d. To prevent, detect and manage risk against fraud and illegal activities.
• e. To comply with our financial, regulatory and other legal obligations.
• f. To send targeted advertisements, newsletters and service updates.
• g. To improve website content and layout.
• h. To resolve disputes that may arise.

4. Who we share your personal data with

To enable us to provide our services to you through our website, we may share your information with trusted third parties. Such third parties include financial institutions, payment processors, verification services, and courier service providers.

We share Personal Data with third-party business partners when this is necessary to provide our products and/or services. Examples include:

• Banks and payment method providers (such as credit card networks and PayPal) when processing payments.
• Shipping and logistics providers to deliver your orders.
• Marketing service providers for email updates or promotional campaigns (only with your consent).

5. How we protect your personal data

a. We make reasonable efforts to ensure a level of security appropriate to the risk associated with the processing of Personal Data. We implement access control measures (physical and digital), security protocols, and data protection policies to ensure that our security infrastructure complies with industry standards.

b. We have also put in place procedures to deal with any suspected Personal Data breach, and will notify you and any applicable authority of a breach where we are legally required to do so.

6. How long we store your information

a. We will only retain your Personal Data for as long as necessary to fulfil the purposes for which we collected it. This includes satisfying any legal, regulatory, accounting or reporting requirements, or for the establishment or defence of legal claims.

b. We will retain your information for as long as your account is active or as needed to provide you with our services, comply with our legal obligations, or verify your information with a financial institution.

7. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please get in touch.