Covered for life. Free.
Every knife leaves our shop hand-forged and hand-inspected, and every one carries a free lifetime craftsmanship warranty. If we got something wrong, we fix it — no time limit, no fee. Here is exactly what that covers, what it does not, and the deadlines that do apply to returns.
What the lifetime warranty covers
Every knife we make carries a lifetime warranty against the things that are our fault: how the knife was made. It costs nothing, it never expires, and covered repairs or replacements are carried out free of charge.
Covered
- Manufacturing defects — anything caused by workmanship or improper assembly. We repair or replace it.
- Blade forging faults
- Handle attachment problems
- Fitting & alignment issues
Not covered
- Damage from misuse — prying, hammering, throwing
- Improper sharpening
- Rust from poor maintenance
- Normal wear and tear
- Broken tips from force or dropping
- Dishwasher damage
- Modifications made by third parties
The short version: if the knife failed because of how we built it, that is on us — for as long as you own it, at no cost. If it failed because of how it was used, that is not a warranty claim — but talk to us anyway, we can often still help with a repair.
Custom pieces, same lifetime cover
Custom knives carry the same free lifetime warranty on our workmanship. What changes is that a piece built to your design cannot be covered for the design itself.
Covered
- Manufacturing defects
- Incorrect assembly
- Structural issues
Not covered
- Design decisions you requested
- Change of mind
- Dissatisfaction with a custom order built to your approved specification
Returns, straight up
Our knives are handmade, so please read these two rules carefully — they are different depending on what you ordered.
🔨 Custom / made-to-order
No returns or refunds on custom-made knives, unless:
- The knife arrives damaged
- The knife does not match the design you approved
You must tell us within 48 hours of delivery, with photos or video.
📦 Non-custom knives
Stock items may be returned if:
- The knife is unused
- It is in its original packaging
- You request the return within 7 days of delivery
Return shipping is the buyer's responsibility unless the problem is our fault.
Something arrived wrong? Move fast.
- Contact us within 48 hoursEmail or call. The clock starts at delivery.
- Send photos or videoShow us the problem and the packaging. It speeds everything up.
- We review and make it rightRepair, replacement or refund, decided case by case.
Please note: shipping damage reported after 48 hours cannot be claimed. Carriers give us the same window they give everyone else.
❌ Cancellations
- Custom orders cannot be cancelled once production has begun.
- Ready-made items can be cancelled within 12 hours, as long as they have not shipped.
💵 Refund timing
Approved refunds are processed within 5–10 business days back to your original payment method.
Your bank may take a few extra days to show it. That part is out of our hands.
Warranty claim or return question?
No ticket robots, no hold music maze. Send us the details and we will sort it out.