Ordering and Shipping Information
Thank you for shopping at www.Blackmambaknives.com WE SHIP WORLDWIDE
- PAYMENT
Payment Options: Credit card or Paypal for online orders.
Tracking Number: All orders are shipped USPS insured and traceable. You will be emailed a TRACKING NUMBER the day the shipment has been processed so that you can track the package. Your package will arrive in 2-7 days.
- RETURNS
Return Info: if you found any problem in knife.. please let us know we will happy to give you full refund or replacement. Our knives are made to order and if yo decide to return it for no reason will be charged a 20% restocking fee. We will not pay for return labels as we don’t charge for shipping on you order. If you order your knife and requested engraving we can not remove engraving so we can not accept any return or refund unless we made a mistake on engraving. If we engrave it wrong we are happy to replace it or refund it. So please be careful with what you ask us to engrave.
Turnaround: Orders are normally shipped out within a few days of being received. If items are CUSTOM or out of stock, additional time will be required. If you have not received a tracking number after a week, please email or call to ensure your order was received or to check on delivery times.
Rush orders: If you are in a rush to receive an item, it is best to call to order. If you do order online, make note in the Comments box that you need the item by a certain date and one of the staff will get back to you with a rush shipping charge quote as shipping will definitely be higher. Staff would also have to check to see if we even have the item in stock or if it would have to be made up. Usually rush shipments go Express post, UPS or Fedex DHL Courier.
If you need to contact us, please email blackmambaknife@gmail.com