Your knife is not sitting in a warehouse
Most of what we make is forged in small batches, and some of it does not exist until you order it. That means a short wait — and a knife that was made for you, not pulled off a pallet.
Expedited shipping to the US is free. Always. We ship worldwide too.
How long before it leaves the shop
We do not mass produce. That is the whole point — and it is the reason for every number on this page.
- In stock → ships in 2–3 business daysIt is finished, inspected and waiting. We box it and it goes.
- Out of stock → your order goes On hold and we start forgingYour order is the trigger. It sits at On hold while the knife is being made — that is normal, and it does not mean anything is wrong with your payment.
- Made-to-order production takes 2–3 weeksForging, shaping, finishing, inspection. When it moves to production the status changes and you get an email. Then it ships.
Why we do it this way: you get a freshly crafted blade instead of something that sat in long-term storage. Certain models sell out fast precisely because we will not cut that corner.
Once it is on the road
| Method | Typical delivery | Cost |
|---|---|---|
| Expedited shipping (USA) | 3–5 business days | Free |
| Priority shipping (USA) | 2–3 business days | $25 |
| International | Varies by country | Calculated at checkout |
Expedited shipping anywhere in the US is on us. No minimum spend, no code to enter. In a hurry? Priority is $25 and brings it down to 2–3 business days.
Tracking details are emailed to you automatically the moment your order ships. No need to chase us for them.
The stuff people actually email about
I typed the wrong address at checkout
Contact us immediately. If the order has not been dispatched yet, we will update the shipping details for you. Once it is with the carrier, our hands are tied.
My order says “On hold” — is something wrong?
No. Your payment went through and your order is safely in the queue. On hold is simply the stage before your knife reaches the bench. Because every piece is finished by hand we work through orders in turn, and made-to-order knives sit here while they are being forged — usually 2–3 weeks. The moment your knife moves into production the status changes and you get an email, followed by a tracking link when it ships. Nothing is needed from you in the meantime.
My tracking has stalled or the package is late
Get in touch and we will work with the carrier to sort it out. We do not control postal delays, but we do not leave you to fight them alone either.
I am outside the USA — will I pay extra?
Possibly. Customers outside the USA may owe import duties, taxes or customs fees. These vary by country, are set by your government, and are not included in the product price.
How do I get an update on my order?
Use the live chat on the site, or email sales@blackmambaknives.com. Include your order number and we will come back to you quickly.
Can I still return it?
Stock knives, yes — within 7 days, unused and in original packaging. Custom and engraved knives are one of one, so they cannot be returned. Full detail on our warranty & returns page.
Thanks for waiting well
Our knives are not just tools — they are handmade pieces built to outlast us. We appreciate your patience while we make one worthy of the Black Mamba name.