Help centre

Everything you need to know

Ordering, shipping, engraving, the warranty, looking after the blade — every answer we have, in one place. If what you need is not here, the shop is staffed by people who actually make the knives.

01 — Before you buy

Choosing and ordering

FAQ

Seventeen straight answers on steel, sizing, lead times, engraving and returns.

Custom knife order guide

How a one-off piece is specified, quoted and built, step by step.

Engraving on knives

Initials, a name, a date or a logo — what we can engrave and where.

Wholesale & corporate

Bulk orders, logo gifting, stockist terms and private label runs.

Guides

How these knives are made, how to judge them, and how to keep them.

Current offers

What is running this month and how the rewards stack.

02 — After you order

Shipping, warranty and care

Order & shipping

Lead times, free expedited US shipping, priority options and international duties.

Warranty & returns

The free lifetime craftsmanship warranty, plus what is and is not covered.

Safety & storage

Handling, sharpening, oiling and storing a hand-forged blade properly.

Rewards program

How the tiers work and what each one unlocks.

Your account

Track orders, manage addresses and review past purchases.

Customer reviews

Over two thousand verified reviews, unedited.

03 — The company

Who you are buying from

About us

Forging since 2009, today out of Memphis, Tennessee.

Country of origin

Where the steel is worked and who works it.

Awards

What the judges said, and when.

Contact

Phone, email and the workshop address.

Still stuck

Ask the people who made it

No script, no call centre. Reach the workshop directly and you will get a straight answer.

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