Warranty & Returns Policy
At Black Mamba Knives, we stand behind the quality of our handcrafted products. Please review our warranty coverage and return rules below to ensure a smooth and transparent experience.
🔒 1. Warranty Coverage
All of our knives come with a limited warranty that covers:
✔ Manufacturing Defects
If your knife has an issue caused by workmanship or improper assembly, we will repair or replace it.
✔ Structural Faults
Covers problems with:
- Blade forging
- Handle attachment
- Fitting & alignment
❌ Not Covered Under Warranty
Our warranty does not cover the following:
- Damage caused by misuse (prying, hammering, throwing)
- Improper sharpening
- Rust caused by poor maintenance
- Normal wear and tear
- Broken tips due to force or dropping
- Dishwashing damage
- Custom modifications made by third parties
🔪 2. Custom Knife Warranty
Custom-made knives are unique items crafted according to your design.
✔ Covered:
- Manufacturing defects
- Incorrect assembly
- Structural issues
❌ Not Covered:
- Design-related issues requested by the customer
- Changes of mind
- Custom order dissatisfaction (because it follows your specifications)
🔁 3. Returns Policy
Because our knives are handmade, please read these return rules carefully.
🔸 Custom Orders (Made-to-Order)
No returns or refunds are accepted on custom-made knives, unless:
- The knife arrives damaged
- The knife is incorrect compared to the design you approved
You must notify us within 48 hours of delivery with photos or videos.
🔸 Non-Custom Products
Non-custom items may be returned if:
- The item is unused
- In original packaging
- Return request is made within 7 days of delivery
Return shipping cost is the buyer’s responsibility unless the issue is our fault.
📦 4. Damaged or Incorrect Items
If your knife arrives damaged, defective, or incorrect:
- Contact us within 48 hours
- Provide photos or video of the issue
- We will review and offer a repair, replacement, or refund (case-by-case)
Shipping damage reported after 48 hours cannot be claimed.
❌ 5. Cancellations
- Custom orders cannot be canceled once production has begun.
- Ready-made items may be canceled within 12 hours if not shipped.
💵 6. Refund Processing Time
Approved refunds are processed within 5–10 business days to your original payment method.
📞 7. Contact Us
For warranty claims or return questions, contact us at:
Email: sales@blackmambaknives.com
Phone/WhatsApp: 847-812-4900
We’re here to help and support you with your order.