FAQ – Black Mamba Knives

1. Are Black Mamba Knives Handmade?

Yes. Every Black Mamba knife is individually handcrafted by skilled artisans. Because we do not mass-produce our blades, some models may go out of stock. If an item is unavailable, we begin crafting it immediately. Production and shipping may take up to 2 weeks.

2. How Long Does Shipping Take?

• In-stock items ship within 1–3 business days.
• Out-of-stock, handcrafted items may require up to 2 weeks for crafting before shipment.
• Delivery times vary depending on location and shipping method.

3. Do You Ship Internationally?

Yes. We ship worldwide. Shipping rates and timelines are calculated at checkout based on your destination.

4. How Can I Check My Order Status?

You can reach us anytime via:

• Live Chat on our website
• Email: sales@blackmambaknives.com

We are happy to update you on crafting progress, timelines, and tracking details.

5. What If My Knife Arrives Damaged?

If your product arrives damaged or defective, notify us within 48 hours of delivery. Include photos of the issue, and our team will resolve it promptly.

6. Do You Accept Returns or Exchanges?

• Returns accepted for unused items within 7 days of delivery.
• Personalized or engraved knives are non-returnable, unless defective.

7. How Does Engraving Work?

We offer engraving on most knives:

• $20 fee for initials, names, or text
• For logo engraving, place your order with engraving selected, then email your logo + order number to sales@blackmambaknives.com
• If you want special fonts, write the font name + engraving instructions in the engraving field
• The engraving option appears on every product page before the Add to Cart button

8. Are Your Knives Made in the USA?

Yes. Black Mamba Knives are proudly hand-crafted in Mundelein, Illinois, using forged metals and high-quality materials known for durability and beauty.

9. Do You Offer Wholesale or Bulk Orders?

Yes. We offer wholesale pricing and can engrave your company logo.
For bulk requests (200–400 pieces+), contact our sales team for quotes and customization options.

10. Do You Offer a Warranty?

All Black Mamba Knives include a lifetime craftsmanship guarantee.
This covers manufacturing defects but not misuse, improper handling, or normal wear.

11. How Does the Loyalty Rewards Program Work?

Our tier-based rewards system gives lifetime discounts based on purchase history.
Each tier receives a physical loyalty card with a permanent coupon code.
Higher tiers unlock:

• Larger discounts
• Early access to limited-edition knives
• Damascus Level perks, including a complimentary custom knife

Full details are available on our Loyalty Rewards page.

12. Can I Request a Custom Knife?

Yes. We accept custom projects depending on design complexity. Submit your idea via live chat or email and our team will review feasibility and pricing.

13. What Is the Best Way to Maintain My Knife?

• Keep the blade clean and dry
• Oil Damascus steel regularly
• Sharpen with correct tools
• Store in a dry place or sheath
  Proper care keeps your knife sharp, functional, and beautiful for generations.

14. What Makes Black Mamba Knives Different?

Every knife is:

• Fully handmade
• Individually forged
• Crafted with high-grade steels
• Designed for collectors, hunters, chefs, and everyday users
• Built with artistic detail—not mass-produced
  Our knives are made to last a lifetime and become heirloom-quality tools.

15. Do You Ship Balisong Knives Within the USA?

Yes. We ship Balisong (Butterfly) knives to all U.S. states.

16. Do You Ship Balisong Knives Internationally?

Yes. We ship Balisong knives worldwide and guarantee safe delivery to international customers.